We periodically review and update our privacy policy and will make the updated version available on our website.

Introduction:

This notice serves as an important disclosure about our data handling policy concerning the information we collect from you or that you provide to us. It covers both personal and non-personal data, and the term "process" used here refers to various activities like collecting, storing, transferring, using, or taking action on the information.

Personally Identifiable Information:

When you use our service, we require specific personal identifiable information necessary in order to process an electronic script and for contacting or identifying you. This information includes your name, date of birth, address, gender, contact number, email address, medical history, and current medical or dental practice details.

Privacy and Confidentiality:

We take the protection of your privacy and confidentiality seriously. We understand that visitors to our website have the right to ensure their personal data won't be misused or shared unintentionally with third parties.

Compliance with UK Law and GDPR:

Our policy aligns with UK law, and we adhere to the EU General Data Protection Regulation (GDPR) guidelines, ensuring our data processing practices meet legal requirements.

Your Rights and Our Obligations:

In accordance with the law, we must inform you about your rights and our responsibilities concerning the processing and control of your personal data. We request that you read the information provided at www.knowyourprivacyrights.org to familiarise yourself with these aspects.

No Sharing with Third Parties:

We do not share or disclose any information collected through our website with third parties, except as outlined in this notice.

Bases for Processing Information:

We are required by law to determine the basis under which we process different categories of your personal information and notify you of the basis for each category. If a particular basis becomes irrelevant, we will stop processing your data immediately. If the basis changes, we will inform you of the change and any new basis that allows us to continue processing your information, as required by law.

Processing Based on Contractual Obligations:

When you register your details, purchase a service, or agree to our terms and conditions, a contract is formed between you and us. To fulfill our obligations under this contract, we process the information you provide. This includes using your personal information to provide our core services, such as; consultation with a dentist, providing an electronic script, dispensing of a script from UK registered pharmacies, delivery of items, and verifying your identity for regulatory purposes. We may also offer suggestions and advice on how to make the most of our website. We continue to process this information as long as the contract between us remains valid.

Processing Based on Consent:

In certain situations, when there is no contractual relationship between us, you may provide consent for us to process your information. We only use this information for the specific purpose you consented to, and it is not used in a way that personally identifies you. If you withdraw your consent, we will stop processing your data, unless there is a reasonable assumption that your consent no longer exists. You can withdraw your consent at any time by contacting us at info@InstantDentalRx.co.uk, but doing so may affect your ability to use our service.

Processing Based on Legitimate Interests:

We may process your information based on legitimate interests, whether they are beneficial to you or us. This includes record-keeping for business administration, responding to unsolicited communication, protecting legal rights, managing organisational risks, and fulfilling our duty to protect your interests in critical situations.

Processing Based on Legal Obligation:

Like everyone else, we are subject to the law, and sometimes we must process your information to comply with statutory obligations. For instance, we may need to provide information to legal authorities such as solicitors, the General Dental Council, etc.

Specific Uses of Information You Provide:

If you provide information with the understanding that it will be shared with a third party, we may share some personal information under the performance of a contract with entities like pharmacies, GP surgeries, dental practices, electronic communication providers, payment services. We may also allow you to post information on forums, but we won't use this information for other purposes without your consent.

Protection of Payment Information:

To ensure the security of your payment information, we use encryption during transfer and do not store your payment information. Only authorised staff have access to this information, and when asked about payment details, only the last four digits of your debit or credit card number are displayed for your identification.

Messages to Support Team and Complaints:

When you contact us, we collect the data you provide to respond with the necessary information. This information is recorded to enhance our organisational efficiency. Similarly, when we receive a complaint, we record the relevant details to address and resolve the issue.

Disclosure and Sharing of Your Information:

Although we do not directly disclose your personal information to third parties, we may indirectly receive data from third parties whose services we use.

Identifying Patients and Data Processing Outside the EU:

To combat fraud and fulfill regulatory obligations, we may share information with credit reference agencies. However, you can opt out of this sharing if you prefer an alternative method for confirming your identity. Additionally, data obtained within the UK or any other country may be processed outside the European Union, and we ensure compliance with applicable privacy laws and measures.

Access to Your Personal Information:

You have the right to access, review, and update the personally identifiable information we hold about you. You may request a copy of your information through a subject access request, and we will respond within 30 days.

Usage of cookies when you visit our website:

Cookies, small text files, are deposited onto your computer's hard drive by your web browser when you access any part of our website. These cookies enable information gathered on one web page to be stored until it is required for use on another page, facilitating a personalised browsing experience or providing us with statistics on your website usage to aid in its improvement.

Some cookies may have a predefined duration, such as one day or until you close your browser, while others persist indefinitely. Your web browser should permit you to delete cookies as you choose and also enable you to prevent or restrict their usage.

Our website utilises cookies, which are placed by software operating on our servers and by software provided by third parties whose services we employ. If you opt not to use cookies or restrict their usage through your browser settings, you may be unable to access the full functionality of our website.

Personal Identifiers from Your Browsing Activity:

Requests made by your web browser to our servers for web pages and other content on our website are documented. We record information including your geographic location, internet service provider, and IP address, as well as details about the software you employ for browsing our website, such as your computer or device type and screen resolution. This information is aggregated to gauge the popularity of our website's web pages and to assess our content delivery performance.

Removal of Your Information:

If you wish to have your personally identifiable information removed, please contact us at info@InstantDentalRx.co.uk. However, keep in mind that this might limit the services we can provide to you.

Verification of Your Information:

Whenever you request access, editing, or deletion of your personally identifiable information, we will take reasonable steps to verify your identity to safeguard your information.

Use of Site by Children:

While we provide services for children under the age of 16, parents or guardians must register information for children and be present during online consultations. We collect data from all users and visitors, including children, and anticipate that children may access various parts of the site and be exposed to on-site marketing.

Security and Encryption:

The security of personal information is a top priority for us. We utilise security technology like firewalls and Secure Socket Layers (SSL) to protect information during transfer. You can verify SSL encryption by looking for a closed padlock symbol or trust mark in your browser's URL bar or toolbar during data exchange.

Complaints and Disputes:

If you have any complaints or concerns, please contact us at info@InstantDentalRx.co.uk